Frequently Asked Questions

Where do you get your milk?

We get our certified rBST Free milk from independent dairy farms in Southern Oregon and in the Willamette Valley. For more information about independent dairy farms and their farm practices log onto the Oregon Dairy and Nutrition Council's website at:

Where are your products made?

Our products are made at our processing plant in Roseburg, Oregon. The milk received from our farmers is separated right here in our facility and is usually used within 24 hours to manufacture all our dairy, culture and ice cream products.

Is Umpqua Dairy locally owned?

Yes. The company was founded in March, 1931 by Ormond Feldkamp and Herb Sullivan. Today, ownership has successfully transferred to the third generation Feldkamps, Doug and Steve. They keep Umpqua Dairy running smoothly as the largest family-owned dairy in Southern Oregon.

Where are your products sold?

Umpqua Dairy ice cream products are sold throughout Oregon, Washington, Northern California, Idaho and Nevada. Our fluid milk products which include cottage cheese, sour cream, butter, and milk are distributed from the Roseburg facility through a distributor network and 7 distribution centers located in Portland, Klamath Falls, Grants Pass, Coos Bay, Salem, Central Point and Eugene. These products are sold from the California border north to Portland, east from Bend to Klamath Falls, and on the Oregon coast from Lincoln City south to Brookings.

What does the Quality Chekd symbol mean?

Quality Chekd is a national trademark which represents the stringent requirements our products must meet to be recognized as the highest quality in the marketplace. Quality Chekd is a member-owned organization of 120 processors located throughout the United States, Guatemala, Mexico and Colombia. Quality Chekd provides member companies with quality & food safety services and guidelines that focus on providing consumers with world-class dairy products that are endorsed with the Quality Chekd trademark. For more information about Quality Chekd, please visit their website at

What is rBST/rBGH?

rBST/rBGH (recombinant Bovine Growth Hormone aka Bovine Somotropin) is a synthetic growth hormone which is administered at some dairy farms to cows as a supplement to improve their efficiency in producing milk.

Do you use rBST/rBGH in you products?

It is against Umpqua Dairy's policy to accept milk from cows treated with rBST/rBGH, the synthetic growth hormone. Our contracted dairy farmers sign a certificate stating that they do not use rBST.

Is your ice cream gluten-free?

According to the FDA, wheat, barley and rye contain gluten. Currently, Umpqua Dairy does not use a stabilizer with a wheat base; however we are unable to absolutely guarantee that our products are 100% gluten-free. We do use inclusions that contain wheat in some of our ice cream formulas. All ingredients containing allergens (including gluten) are stored in a separate area from the rest of our ingredients, and all allergen containing flavors are made at the end of the day, after which everything is completely cleaned before production begins the next day. While we earn high marks for our sanitation, clean up and GMP work, there still could be trace amounts of gluten found in our ice creams, because we do use those products in our facility. Flavors like Vanilla, Chocolate and French Vanilla do not directly contain gluten, while the obvious flavors such as Cookies N Cream and Pumpkin Pie a la Mode do contain wheat in the cookie or pie pieces. The Oregon Department of Agriculture and the Federal Department of Agriculture have strict regulations. which require us to accurately list all additives and their derivatives in our product ingredient statements. Any flavor with a gluten containing inclusion will have it listed in the bold Contains statement on the nutritional panel. It is important that you read the ingredient statements for each flavor. If wheat is listed then it has some form of gluten in the ice cream.  If the label does not list wheat, barley or rye, then it does not contain a gluten product. It would be very difficult for any ice cream plant to say with a 100% guarantee that they are 100% gluten-free. However, depending on the severity of one’s gluten intolerance, trace amounts may not have any effect on your condition. Please consult your personal physician for advice.

Why did you switch to a white jug?

We switched to a white jug, instead of the clear plastic milk containers most commonly used, because studies have shown that light degrades the taste and quality of milk *. Essential vitamins, including Vitamin A, Riboflavin (B2), and Vitamin C begin to break down when exposed to the fluorescent lights often found in dairy cases. UV light also changes the flavor and fresh taste of milk through a process known as light induced oxidation. With the white light-blocking jug, Umpqua Dairy milk retains its nutritional benefits while maintaining its delicious flavor.

More information about the new LED lighting used in grocery stores and how light blocking containers protect milk can be found here:

*Studies done at Cornell University; College of Agriculture and Life Sciences, Ithaca, NY; Dairy Science Facts 2002.

How do you determine new ice cream flavors?

New ice cream flavors are determined at committee meetings held three times per year. The committee is made up of 6-8 Umpqua Dairy employees representing different aspects of our business (Production, Sales, Marketing, Purchasing and Distribution). We meet and determine flavors for the season based on previous year sales, historical data, customer requests, new flavor additions and seasonal favorites. Continual research is always being done for possible new flavors.

What are your most popular flavors of ice cream?

Umpqua Dairy's award winning Vanilla, French Vanilla and Vanilla Bean are the three top selling ice creams. Rocky Road, Cookie Dough, Mountain Blackberry Revel and Chocolate Peanut Butter ice creams are close behind.

Why does your milk stay fresher, longer?

We get our certified rBST Free milk from independent dairy farms in Southern Oregon and in the Willamette Valley. When we receive milk at our plant we immediately test the raw milk at our own in-house state-certified lab, to make sure that it meets our stringent quality guidelines. In our process we work hard to get the product from the farm to the consumer as quickly as possible. We use consistent techniques and a modern up to date plant that is fully automated to ensure the cleaning and sanitation of our equipment is done thoroughly and effectively. A combination of these controls enable us to offer our quality guarantee that our milk will still be fresh up to 5 days after the code date.

Can you freeze dairy products?

You can safely freeze most dairy products for up to six months.

1) Butter can be frozen for 6 to 9 months in its original coated paper packages.

2) Avoid freezing cottage cheese because it breaks down and gets mushy.

3) You can freeze heavy whipping cream and half-and-half for up to two months. Heavy cream may not whip up after thawing, however. Don’t freeze these products in their original containers. Store in plastic freezer containers or glass jars. Leave one inch of headspace because the liquids will expand as they freeze and you don’t want a dairy explosion in the freezer.

4) Freeze whipped cream for one month in dollops or mounds. Freeze them firm on a cookie sheet and then place the frozen dollops in a freezer container. Separate layers with wax paper. Just put the frozen dollops of whipped cream on top of desserts 10 minutes before serving.

5) Milk will store in the freezer for one month, but make sure you leave expansion room in the container.

6) Eggnog can be frozen for up to 6 months.

For further questions on storing and freezing dairy products, log onto:

What is the yield for your heavy whipping cream?

Whipping cream doubles in volume when whipped, thus, one cup of cream will yield about two cups of whipped cream. Do not over whip the cream or it may turn to butter. Use chilled cream that is at least 24 hours old. If the cream is too warm, it won’t whip. For best volume, don’t try to whip more than two cups of cream at a time. A chilled bowl, preferably with sloping sides and deep enough to allow the cream to double, is the best container to use. Use chilled beaters of an electric mixer or a chilled rotary beater to rapidly whip the cream until it mounds and holds shape.

To sweeten whipped cream, add two to four tablespoons of sugar per cup of unwhipped cream after the whipping process is almost completed. If sugar is added too soon, the volume and stiffness of the final product will be decreased. A small amount of vanilla can be added for extra flavor. To freeze mounds of whipped cream for a dessert topper, whip cream and add sugar and flavoring, if desired - drop from spoon into mounds on waxed paper lined baking sheet. Freeze until mounds are firm. Place in a freezer container, seal, label, and freeze. Store in freezer up to three months. When ready to use place frozen mounds on servings of desserts. Let stand at room temperature about 20 minutes.

The uses of whipping cream are numerous. It is a favorite dessert topper, plain or flavored, and it is also used as an ingredient in chilled and frozen desserts, supplying both volume and richness. Whipped cream and nuts on an ice cream sundae add a special note. Whipping cream is also used in other dishes, such as some vegetable dishes.

What are all the products that you carry?

Umpqua Dairy carries a full line of liquid milk products including: Skim, Skim Rich, 1%, 2%, Homogenized, 2% Acidophilus, Non-Fat Chocolate, 2% Chocolate and Dutch Style Chocolate Milk, Strawberry Milk, Reduced Sugar Flavored Milks, Half & Half, Whipping Cream, Buttermilk, Egg Nogs, Cottage Cheese, Lowfat Cottage Cheese, Fat Free Cottage Cheese, Sour Cream, Lite Sour Cream, Butter, Unsalted Butter, Orange Juice, Fruit Punches and Frutesca Juice. We also offer Premium Ice Creams, Premium Lite Ice Creams, Sherbets, Non-Fat Frozen Yogurts, No Sugar Added Ice Creams and Soft-Serve Ice Cream Mixes. Umpqua Dairy sells a complete line of Institutional Fresh and Frozen products from deli meats to chicken strips, and pizzas to soups. Please ask for a Detailed Products Guide for all products available.

Does Umpqua Dairy give tours?

Due to strict Quality Control & FDA Mandated guidelines we are unable to give public tours.

What if my local store doesn't carry the ice cream flavor I want?

If your favorite local store does not carry Umpqua Ice Cream or does not carry the flavor you are looking for, please make a request with the Frozen Food or Dairy Manager and ask them to place an order by calling their local Umpqua Dairy Depot.

Can I buy a 3 gallon tub of Umpqua Ice Cream?

Yes, you can buy 3 gallon tubs. Most of the stores and retail outlets that sell Umpqua Ice Cream will special order a 3 gallon tub of our ice cream for you if you ask. If you are located in Roseburg, Medford or Klamath Falls you can find an assortment our our 3 gallon tubs in the freezers in the ice cream aisle at Sherm's Thunderbird Markets. Roth's Markets in Salem can special order any flavor for you, as will Market of Choice in the Eugene area.

How Can I Get a Job with Umpqua Dairy?

Please refer to the Employment Tab on our website.